Maximising your safety, effectiveness AND professionalism
Tactical Communication
Difficult conversations are, well…difficult! Humans generally avoid conflict situations, and this can be a problem when your role puts you in conflict or you need to address a difficult issue.
In-person | e-Learning
8hrs / 1-day
- Expert instructors
- Course presentation and material provided
- Practical exercises indoor and outdoor
- Q&A with instructor
- Group discussions
- Certificate
Decrease the conflict, decrease the risk
Our Tactical Communication course sets you up for success! It is particularly suited to people who do not have a compliance, regulatory or enforcement role but still encounter the public with the potential for verbal conflict such as contact centres or front counter staff.
Learn and practice:
- Non-escalation strategies (preventing conflict)
- De-escalation strategies (managing conflict)
- Crisis communication (addressing an inability to cope)
The course includes a special insight on effectively addressing verbal insults and abuse.
Tangible outcomes of this workshop include:
- Increased confidence and competence when dealing with difficult people
- Enhanced brand reputation through an increase in professionalism
- More resilient staff
- Reduction in complaints, bad press and time investigating
How good is it? CERT was contracted to redevelop the tactical communication training program for the entire NZ Police force!
Want to host your own course in-house?
Interleaved into the training are powerful, practical role-plays where participants gain a deep insight into the effectiveness of tactical communication while under near real-life conditions.
Is your organisation interested in taking part in this course? Get in touch.
Discover what the NZ Police and more than 30 other Commonwealth, State and Local Government agencies already know – that CERT Tactical Communications training is an investment in your staff that will make a positive, measurable, and noticeable difference.
Our training methodology emphasises integrated skills practice i.e events do not occur in isolation so as soon as the skill is learnt we combine related skills and then transition to practical role-plays as early as possible.
We teach the knowledge elements in a supportive classroom environment via presentations, demonstrations, real-world video analysis, and group discussions.
Then, we devote significant time to practice the skills using adult learning principles.
Integrate your training
Tactical Communication can be delivered as a stand-alone workshop or as an entry point to CERT integrated training. When combined, these courses provide comprehensive and detailed training which could prove crucial to your safety and survival in the critical moments before and during an interaction.
Enhance your training with our suite of allied courses. CERT Australia can deliver a broad range of training options to support you or your organisation to keep you safe. From e-learning and classroom training through to multi-day practical hands-on courses.
FAQs
Some frequently asked questions about our courses.
What format do you run this course?
Our training portfolio offers a variety of opportunities to suit a wide range of needs.
For the greatest change in knowledge, skill and behaviour opt for our two-day in-person SSTC course.
For those with time or logistical constraints we offer this course as a one-day in-person SSTC workshop. In this format you get the key learning outcomes within the six modules but in a more compact format.
How often do you run the courses?
We have a calendar of delivery dates for open to market offerings. If there is something you are interested in that is not in the calendar, let us know!
Contracted clients enjoy the option of agreed and set training dates.
Can you provide training for my organisation?
We offer the full suite of ready-to-go courses or we can craft a bespoke course tailored to meet identified needs within your team. Please get in touch to discuss your requirements.
Who runs the course?
All our courses are delivered by qualified, experienced and engaging staff addressing real world problems. This means we draw on live examples and personally developed case studies in the programs.
How much experience do I need to participate?
We offer programs to suit everyone, from those who are just starting to explore behaviour change and what it offers, to those who have already been applying the skills in their work and want to boost their toolkit.
Everyone can gain out of the training. Many ex-law enforcement participants comment that they wish they had this sort of training when they first joined!
Is this course relevant to my role or industry?
Keeping yourself safe is a universal skill and applicable to everybody!
Having difficult conversations, responding appropriately to conflict situations and recognising escalating behaviours. Its how you respond to these that will set you apart from the pack.
We train a wide range of people from community engagement staff, to front counter staff, right through to Authorised Officers.
I’m not based in Victoria, can CERT still provide training?
Yes! CERT delivers training throughout Australia, New Zealand and Internationally. We currently have contracted clients in VIC, NSW, SA and QLD, and we are regularly in these locations. Please get in touch to discuss your requirements.
Is there an online offering?
Yes! We have online courses with the same content and same fantastic interactive delivery techniques as our face to face programs. We design our online programs with flexibility in mind, so that working professionals and others can easily access the content at a time that suits their needs.
Interested in our training offerings?
Resolve real world problems across the spectrum of human behaviour – from engaging and compliant people to difficult and dangerous.
Other courses we offer
View our other training options.
ASP Approved training courses
Client Interaction Defensive Tactics – Level II
